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Iwonlex is a professional kids GPS watch manufacturer, after selling over 200K kids GPS phone watches, we gather the most concerned questions and list the answer here. It will help you to know what the product is and how kids tracker works.
- Micro SIM Card
First of all, you need to get a Micro SIM Card ready which is available for GSM network communication and with caller ID enabled.
Q: What’s the SIM Card Size and Function needed?
This kids GPS watch supports only Micro SIM Card, and need GSM(2G) network for data communication and you have to enable Caller ID for the card then unknown number can not be get through
Q: Why enable caller ID service is necessary?
If there is no caller ID service for the SIM card in the watch, all unknown number can call in, it will weaken the security guard.
Q: How to install the SIM card?
There are 2 ways to install the SIM Card, one is to open the back case by using the screwdriver in the box and then insert the micro SITH Card; the other one is easier, you just need to insert the card in the side slot.
Q: There is no GSM signal? A: The Kids GPS Watches only support GSM SIM Card, if the card is good, then the problem might be from the antenna inside. We suggest you can return it to the reseller, and hardware inspection is needed.
- SeTracker – the Watch App
After we get the SIM card ready, then we come to the software. The App for the kids watches is SeTracker which you can download in the following links or get it by scanning the QR var.
Q: Where to get the APP for my device?
There are 2 ways to get App for your device. Option one is to scan the QR code on the box then it will direct you to download the app for Android and IOS Phones; Option two is to Click the link below and download directly.
- Create user account on APP
When you register account for your device on the App, the ID number you need to type into is the 10 digits ID number on the watch back along with the IMEI number and each device only has an unique ID
Q: Why my unique ID will be existed?
The ID number is consistent, some customers do not use their ID number correctly, but use others by mistake, then you might be the one whose unique ID already existed.
Q: How can retrieve my device ID if I lost it?
If you lost the Device ID number, you can retrieve it from the IMEI number, cut off the first 4 and last one digits, then you will the 10 number device ID.
Q: How to retrieve my account, if I lost the account name and password? You only need to offer us the ID number, then we can locate your device. After the data being cleared, then you can create another new account.
One of the most featured and useful function. Most people buy this watch mostly for this as it is a effective way to watch out our kids and keep them out of danger in time.
Q: How does the positioning works?
Till now, for all the kids GPS watches in the market, there are 3 ways to locate your kids, which are GPS mode, Base station mode, WIFI mode. -Base station mode. Get the position by the signal transmitter, and it is a general location might be inaccurate. -GPS Mode. Get the position by satellite , it is the most accurate method. -WIFI Mode. This method is to use WIFI Module to search out nearest WIFI hotspot which has a corresponding Mac address. Then it will match the Mac address with the location data base which is provided by map server provider. Then positioning finished.
Q: Why the error range of GSM base station locating up to hundreds of meters?
GPS locating is a way of satellite positioning, so it is quite accurate. But GSM locating is based on base station, its accuracy depends on the signal strength received by the transmitter, where has the better signal, then it location will be provided. So the error range can be big.
- Two-way Phone Calls
Q: How to make a phone call on the watch? After you created account in the app, then you can add contact number for the watches in Setting –Contacts, where you list max 10 numbers. Beside this, you can also add urgent number (Familiarity Number) in SOS setting board. These 3 numbers each are corresponding to the button number from 1, 2, 3 equals to SOS button.
Q：How to make continuous phone call from watch if there is no one pick up phone calls in time?
If the kids in dangerous or in urgent situation, please touch and hold SOS button, then the phone watch will call the SOS phone number 1 and phone number 2 and then phone number 3 till there are someone pick up the phone. And It will circulate for 2 times then call ends.
Q: How to do voice monitoring?
You need to fill into the phone number which you used to monitor the watch, then you can send voice message to the kids watches. Q: Does this kids watch support to send free voice message? Yes, the function is just like to send voice message on WhatsApps
Q: The kids GPS Watch can get connected with the phone, but for calls from the phone, the watch is in busy line. How to solve this?
First of all, please confirm whether you have set the number in the Familiarity Number list Secondly, Please check whether the SIM card in the watch have the Caller ID service, if it does, please check whether the number is also in the contacts list. Thirdly, The setting of family Number should be adhere to the result showed, if the number is short number then you just set as it displayed Last, please make sure, Whether you set Do not disturb Time for the watch, if you did, then you can get connected only outside the time.
Q: Kids watches and phones are free to call each side, but the watch can not hear the voice from the phone.
Please make another call. And during the conversation, push button 1 to add up the volume to the highest. Normally it will work.